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Understanding your billing invoices/receipts
Understanding your billing invoices/receipts

If your invoice amount is different than expected

Kate avatar
Written by Kate
Updated over a week ago

Important: Only the user role Owner can access the Billing Settings for their Team

How the invoice is formed:

Monthly Payment

If your subscription changes during the month (you removed a member or added a new one, expanded storage) - this will be reflected in your invoice, taking into account the changes you made.

In addition, if multiple users are added or removed during your billing cycle, they are billed according to the time used or unused in the current month and the next month based on the changes you make.

  • If you add new members to your project, they are charged at the time of addition.

  • If you delete members of your project, we will add a prorated credit to your account for that member's unused time. This credit will be used against your next payment on your monthly subscription renewal.

  • If you expand storage, you will be charged at the time of expansion.

For example:

If you remove the member from your project

You have 3 members in your Team, and you pay 30$ (10$ each per month), but a week after payment, you remove one member from the project - this user's usage time in the current month is 1 week, and there are 3 weeks of unused time until the end of the current paid month, in which case we will add proportional credit to your account for this user's unused time (7.5$). This credit will be used in your next payment on the day of the monthly renewal of your subscription. That is, you will pay instead of 20$ (for 2 users because you deleted the 3rd) - 12.5$ (7.5$ went from your credit to the new payment)

If you add the member to your project
When adding a new user - payment is charged at the time of adding this user and is formed according to the time until the end of your monthly subscription renewal, and on the day of the monthly renewal of your subscription, an invoice for the next month is generated, taking into account the added new user.
For example, you have three members on your Team, and you pay $30 ($10 each per month), but one week after the monthly renewal of your subscription, you decide to add another member to your project - the moment you add a new member, you receive an invoice with recalculation for the used time of the added participant until the end of the current month (in this case, the user's use time in the current month is 3 weeks, respectively, you will pay only $ 7.5 for it at the time of adding he/she to the project). And on the day of the monthly renewal of your subscription, you will receive a bill for $40 (payment for 4 members), and this will be payment for the next month of using the subscription.


Annual Payment

An annual payment has the same calculation mechanism as a monthly payment and is billed based on changes in the payment period.

This means that when you add a new user to your project, the fee for this user is charged at the time of its addition and is calculated according to the time left until the end of the paid one-year period of using your subscription. If you remove a user from your project in the middle of your paid annual subscription period, that user's unused time is converted into prorated credit which will be used on your annual renewal date for the following year.

When you see a credit card charge

You will see your first Pibox credit card charge on the day you purchase your paid plan. Here are a few other times you'll see a chargeback:

  • On the day of the monthly renewal, if you pay monthly.

  • On the annual renewal date, if you pay annually.

  • The day you added a new member to your project.

  • The day you expand storage.

Currency conversion:
Our pricing is in US dollars. If you use another currency, the amount will be converted to dollars based on your bank's exchange rate at the time of payment.

Multiple Teams:
If you have multiple Teams in Pibox and have an Owner role in each of them, you will receive an invoice for each of them with an active subscription.

What's next
Where can I find my invoices?
How do I update my credit card details?

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